Dispatching Your Order

Once your order has been placed, Liforme will send you an order confirmation email. Orders are typically dispatched within 1–2 working days, subject to product availability and receipt of payment in full.

We do not process orders on Saturdays, Sundays or UK public holidays. Orders placed over a weekend will normally begin processing on the following working day.

Quoted delivery transit times begin once your order has been dispatched from our warehouse and are estimates only.

Order Tracking

Once your order has been dispatched, you'll receive an email containing your tracking information and a link to follow your shipment.

Please refer to your tracking information for the latest estimated delivery date and shipment updates.

Delivery Times

We will endeavour to deliver goods within the times stated, but goods are subject to availability and some delays are outside our control.

Any dates specified for delivery are approximate, and Liforme shall not be liable for losses, costs, damages, charges or expenses resulting from delivery delays, except where liability cannot lawfully be excluded.

Where a delivery issue occurs, we will work to resolve it with minimal delay.

Taxes & Duties

For orders delivered outside the UK, EU and USA, import duties, taxes, customs fees or other charges may apply. Unless otherwise stated, these charges are the responsibility of the recipient and may need to be paid directly to the courier or relevant authority before delivery can be completed.

Customs clearance may occasionally cause delivery delays that are outside Liforme's control. We recommend checking with your local customs authority before placing an order if you are unsure which charges may apply.

Damaged, Missing or Incorrect Goods

Please inspect your order promptly upon delivery.

Any products that arrive damaged, any missing items, shortages or incorrectly supplied products must be reported to Liforme within 14 days of delivery.

Please contact wholesale@liforme.com with your order details. We may request photographs, packaging information or other evidence to help us investigate the issue.

Once reviewed, Liforme may arrange a replacement, credit note, refund or other appropriate resolution.

Wholesale Returns

Liforme does not accept returns of unsold stock or change-of-mind returns on wholesale orders.

As a wholesale partner, you are responsible for managing returns, exchanges and other customer service matters directly with your own retail customers.

Products should not be returned directly to Liforme without prior authorisation from our wholesale team.

Defective Products

If one of your customers reports a potentially defective Liforme product, you should manage the matter directly with your customer and contact wholesale@liforme.com to raise the issue with us.

We may request photographs, proof of purchase or other information reasonably required to assess the product.

Where Liforme confirms that a product is defective and a remedy is appropriate, we may issue a credit note for a future wholesale order, provide a replacement, refund the affected product or offer another appropriate resolution.